Home / Customer Service and Delivery Information

Customer Service and Delivery Information

How to Order:

 

On the Web: Click on the “Add to Shopping Cart” icon next to the item that you would like to purchase, and then follow the instructions.

Via Phone: Please contact us by calling (248) 302-1331. We are available Monday – Friday 10 – 6, Saturday 10 – 5 EST (closed holidays). A ‘D.U.D.S’ associate will be happy to assist you. Please have product names and item numbers available.  For a PDF of our complete line of products and item numbers email us at: detroiturbandesignstudio@yahoo.com

 

Via Fax: Please provide us with a fax number via phone or e-mail so that we may fax you an order form. Email us at: detroiturbandesignstudio@yahoo.com

Via Mail: Please include descriptions and item numbers of the products that you wish to order. You may send us a check or money order for your purchase (please see payment options). Please remember to include shipping charges for each delivery address. Michigan customers must also include 6% sales tax to orders in addition to shipping costs. Please email or call us for order totals before mailing your check or money order. For check payments please make checks/money orders payable to Detroit Urban Design Studio. Please mail payments to us at Detroit Urban Design Studio 22503 Grand River Ave. P.O. Box 19164 Detroit MI 48219. We will contact you when your payment has been received.

 


Payment Options: We accept the following forms of payment: Visa, MasterCard, Discover, American Express, Papal, Checks and Money Orders. We accept domestic checks and money orders only. If you choose to pay with a check, we will ship your order after your payment has cleared, normally about 14 business days from receipt.

Note to Papal users: To ensure safety, we will ship to Paypal CONFIRMED addresses only (your credit card billing address must match the shipping address you provide during Paypal checkout.) If you would like your item to be shipped to an address other than your billing address, please indicate this during check out on this site.

International Customers/Paypal users: Your shipping charges will be higher that what is automatically quoted by our system. A customer service representative will contact you via e-mail with your total shipping cost based on package size and destination. We will e-mail you your total for your approval before we process your payment. Please do not send your Paypal payment until we have contacted you with your final total. Customs duties and taxes are NOT included & are the responsibility of the customer.

 


90-Day Fabric Bags Return Policy: 
 At Detroit Urban Design Studio we work hard to provide you with quality products. We offer a unique hand-sewn and partial hand-sewn products for a limited time to support our local artists.  We offer returns for an exchange for the same item, an item of equal value or a credit toward any other product in our current line. We are a small, local, and one-on-one company and hope that you understand our limited return policy. Our fabric messenger bags, tote bags, hats, and jackets have a 90-day return policy. Our policy is to replace with the exact same item or an item of equal value any time within 90 days from purchase.  The fabric items in our D.U.D.S line of merchandise are made by taking the canvas piece of art and hand sewing it to the bag of your choice.  Each piece of art is a limited edition and so the return time and rules are limited as well.  90 days is the return period for all the fabric items in our line.  The bags are constructed with the highest quality and are made to be very durable.  The hand-sewn art should be handled with care.  Spot washing is the only care instructions for stains. Do not machine wash.

60-Day Return Urban Chic, Cold Lamination Bag Policy: Our cold lamination handbags are fragile due their construction from poster paper and recycled newspaper. Consider them a work of art and treat them with care by not filling them too full or by carrying items too heavy.  The weight limit on these urban chic bags is very limited. If damages occur following these rules within the first 60 days of purchase we will gladly replace the handbag for the same item or one of the same price.  Contact us by phone or email us with a photo of the damages and we will do all we can to make you satisfied!  Thank you for your patience.

Returns: Contact us via email with your return information at: detroiturbandesignstudio@yahoo.com or by phone at 248.302.1331.  Returns, once approved, must be shipped back to us via traceable means. Please be sure that items are also insured. We will not be responsible for lost or damaged merchandise. In your email please include a brief explanation for your return along with your phone number and/or e-mail address. Upon receipt of your merchandise,  we will exchange for the same item, give an item of equal value or a issue a credit voucher toward any other product in our current line depending on how you would like the issue resolved. We will exchange or issue a credit voucher for returned items only. Initial shipping fees will not be refunded, and we will not be responsible for return shipping costs. Please contact Detroit Urban Design Studio at 248.302.1331 if you have any questions or concerns.

 


Shipping Info For Canvas Messenger Bags, Cotton Totes, Tee Shirts, and Hats

UPS Ground UPS Second Day Air UPS Overnight Alaska, Hawaii & International
Orders up to $200*$6.00 

Orders $200 up to $400

*$10.50

Orders over $500

*$12.00

 

To all states except Alaska and Hawaii.

Will depend on weight of package(s) and destination. We will contact you via e-mail before processing your order to inform you of your total shipping cost. Will depend on weight of package(s) and destination. We will contact you via e-mail before processing your order to inform you of your total shipping cost. Will depend on weight of package(s) and destination. We will contact you via e-mail before processing your order to inform you of your total shipping cost. Customs duties and taxes are NOT included & are the responsibility of the customer.

 

**Shipping Info For Urban Chic Cold Lamination Bags

UPS Ground UPS Second Day Air UPS Overnight Alaska, Hawaii & International
Orders up to $200*$10.00

Orders $200 up to $400

*$12.50

Orders over $500

*$15.00

 

To all states except Alaska and Hawaii.

Will depend on weight of package(s) and destination. We will contact you via e-mail before processing your order to inform you of your total shipping cost. Will depend on weight of package(s) and destination. We will contact you via e-mail before processing your order to inform you of your total shipping cost. Will depend on weight of package(s) and destination. We will contact you via e-mail before processing your order to inform you of your total shipping cost. Customs duties and taxes are NOT included & are the responsibility of the customer.

Domestic Shipments: We ship via reliable carriers such as UPS. We reserve the right to pick alternate shipping methods that will provide comparable delivery times. Items are carefully packaged and insured.

 

Domestic shipments are delivered within 10-20 business days when possible. Due to the hand-made nature of our ArtWear items, shipping times can vary.  We work diligently to deliver quality, well made items in the timeliest manner.  Orders requiring faster service can be shipped via 3 day select, 2nd day, or overnight for an additional charge wherever possible.

International Shipments: We ship via the U.S. Postal Service. Items are carefully packaged and insured. Allow 2-4 weeks for delivery. Orders requiring faster service may be shipped via Global Express for an additional charge.

International shipping charges will be higher that what is automatically quoted by our system. A customer service representative will contact you via e-mail with your total shipping cost based on package size and destination. We will e-mail you your total for your approval before we process your payment. Please do not send your payment until we have contacted you with your final total. Customs duties and taxes are NOT included & are the responsibility of the customer.

 

We Offer Custom Orders: We can make any graphic image, printed on poster weight paper, into an ‘Urban Chic’ handbag!  Whether you are interested in just one bag for personal use or would like several bags for a company, shop, or organization we can make any image into an Urban Chic cold lamination specially treated paper bag or fabric ArtWear bag or tee shirt.  Contact us with your design request, we look forward to hearing from you!  Contact us with your request at:  Email detroiturbandesignstudio@yahoo.com


 

Wholesale pricing is available on all our products. Please contact us via phone at (248) 302-1331 or visit our Wholesale section for details.